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Based on Web, Wechat, Apps and Online channels to carry out services and unified service management.
With the rapid technological development of mobile and social platforms and more and more customers are reliant on systems and digital channel interaction. With the diversification of customer service demand access, in addition to the traditional telephone, the customer requests from Wechat, through website online consultation and self-service become the trend. We provide access for telephone, website, Wechat and Multi channels to be accepted based on a unified platform. ServiceCloud provides a solution for integration of acceptance, dispatch and tracking together and enhance customer experience and online services. Realizes customer connection and improves services efficiency and greatly reduces the number of attendants.
Provide Access for the online chatting Apps, Wechat and website
Support customers to sending voice, text and pictures for communication
You can configure rules to realize the automatic allocation of seats
Configurable customer service robot for automatic question answering
Customers can make service appointment based on Wechat
Tracking the service progress in the whole process and sending message reminders after dispatching and completion
Online evaluation can be conducted after the service is completed
Customers can register products to get active service reminders
Automatic docking of E-Commerce orders and transfer to installation orders
Based on dynamic sales records of household appliances are directly transferred to installation order
The mechanical equipment products can automatically generate installation work orders based on the delivery order
Get through the call center platform
Automatically bring out customer name and related information when calling
Provide customer service workbench for efficient service processing
Quick knowledge base query, customer problem records and one click to work order transfers
Unified Services requests and records of services from multi channels
You can configure rules to realize the automatic allocation of services
Real time tracking service process and supervising exception handling
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